The Covid-19 pandemic triggered unexpected changes to our daily lives. Business owners found themselves faced with the challenge of introducing a new operating model that allowed their staff to work efficiently from home. The sudden need to speed up digital transformation not only challenged them from an IT perspective, with many businesses unable to handle the increased demand at such short notice, but it also exacerbated cybersecurity concerns. The National Fraud Intelligence Bureau (NFIB) reported that the UK lost £2.6 billion to fraud and cybercrime in 2021 alone. Gartner’s latest forecast reveals managed IT services gained popularity and are set to exceed pre-pandemic levels in 2022. Finding the right IT Solutions provider company to help secure your business assets has never been more crucial. 

Key elements to consider when choosing a Managed Service Provider 

  1. Proven track record in the industry

One of the strongest indicators of a credible and well-established Managed Service Provider is their proven track record of success, including number of clients, years of experience in the given sector, and the number of countries they represent globally. 

TWC IT Solutions are one of London’s leading IT Solutions providers, and over the past ten years they’ve provided managed IT Support, cybersecurity, disaster recovery, contact centre and business connectivity services to over 300 SMEs across seven different market sectors, including finance, recruitment, media and charity. Based in the UK and covering international locations including New York and Hong Kong, TWC are the ideal 360° IT partner for the post-Covid era. 

  1. Industry distinctions and awards

Launching a new business and establishing client relationships is exciting, but the path towards success and expansion requires years of hard work and determination. Industry recognition is a vital part of continuous development as it constantly raises the standard by which a company conducts business and helps them grow. 

TWC IT Solutions has been recognised as a Top Cybersecurity Consulting Company two years in a row by technology company ranking website Techreviewer, due to its rapid growth and quality of services. It was also included among the Top IT Services & Consulting Companies of 2022 by B2B marketplace DesignRush.

  1. Outstanding customer validation and KPIs

Investing in customer service is vital to exceeding customer expectations and driving success. A business can impress and reassure clients in many ways, some of which are simple yet incredibly important, such as demonstrating extensive product and market knowledge, constantly maintaining a positive attitude, resolving customer queries promptly, and actively listening to client needs. 

Net Promoter Score (NPS), the renowned customer loyalty metric created by consultancy Bain & Company, is driven purely by customer feedback so is an accurate indicator as to whether a company is on the right track. TWC IT Solutions recently achieved an excellent score of 90, signifying a strong, world-class company providing first-class IT support. 

  1. Reliable 24/7/365 support

Building a business takes time, and the traditional Monday to Friday, 9 to 5 office hours are long gone. With the rise of remote working, employees can collaborate from anywhere globally and therefore in any time zone. Businesses need to operate 24/7 in order to beat their competition, and on-demand services have become the cornerstone of business models to avoid reputational damage. So the need for a reliable, round-the-clock IT partner is paramount. 

TWC IT Solutions pride themselves on being one of London’s most responsive IT companies with a 30-minute on-site bike response service within Greater London, coupled with an industry-leading 10-minute SLA and 24/7 specialist support, including weekends and bank holidays.

  1. Other industry-leading or innovative services

In today’s fast-paced market, delivering exceptional service is not always enough. Constant innovation is crucial to maintain business continuity, and companies that stay one step ahead emerge as industry leaders. Creating value by launching market-specific services or initiatives can boost credibility and enhance customer experience. 

Since launching in 2011, TWC IT Solutions have been on a mission to become the IT compass of the SME market. Here are some of the ways they stay ahead of the curve: publishing weekly thought-leadership content on a dedicated blog; offering a written Warranty of Seamless Transition (WST) document; providing an ‘off-the-shelf’ suite of applications to SMEs in newly launched recruitment, finance and CRM IT packages. 

  1. Bold partnerships

Strategic partnerships can take a business to a whole new level. Actively seeking bold alliances to fuel innovation paves the way to business growth, and it can also help a company gain exposure and additional resources to widen its client base and increase overall service quality. 

TWC IT Solutions have collaborated and established close relationships with more than 42 world-leading technology partners. They are also a Microsoft Gold Partner, a certified premium partner of Cisco, and a support partner across PC, Mac, Windows, OSX, Amazon Web Services and Google. 

Tip: A company that releases thought-leadership content is also a strong indication that they know what they are doing. Thus, don’t forget to take a look at it before deciding!

So IT’s your choice

Your IT infrastructure is the backbone of your business. It keeps processes running, employees productive, and ensures client needs are met at all times. A reliable IT partner guarantees you have the right tools at your fingertips, providing the services you need and helping to accelerate business growth. However, finding the right Managed Service Provider can be an arduous process, so armed with the information above, why not book a free consultation with a professional IT solutions provider like TWC IT Solutions, to answer any questions you may have, and help kick things off.

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