In yesteryears, hotels and other hospitality businesses played a very modest role in people’s lives. They were a home away from home where travelers could rest their weary heads in exchange for a rental sum. However, all of this has changed in recent years, and the credit largely goes to IT Support for Hospitality industry.
The hotels and resorts of today are more like hubs for various forms of activity that heavily rely on technology. Hence, it is safe to say that IT plays a pivotal role in hotel operations and the overall guest experience. Therefore, we are going to share 10 IT trends that are going to be a mainstay in 2022.
Hospitality Tech Trends to Watch Out for
- Internet of Things
IoT as it is commonly known seems to be the new buzzword in the world of hospitality technology. The technology enables various devices to be connected through the internet and controlled by a single central source such as a tablet or smartphone. As a result, one can control devices in a specific room from another part of the globe.
In the hospitality industry, IoT has applications in everything including smart hotel rooms, digital key cards, and voice-controlled customer service, to name a few. IoT allows guests to easily customize everything in their room so that they feel comfortable and relaxed. The technology is also very useful in day-to-day hotel operations since it uses data to identify and address issues before they turn into larger problems.
- Smart Hotel Rooms
Hospitality professionals thrive on providing the ultimate guest experience so that their guests would return to their establishment time and again. Smart hotel rooms offer top-notch facilities and allow guests to personalize their rooms to suit their needs.
Smart hotel rooms use Hospitality Technology Support so that guests can adjust the room temperature, lighting, and also stream their favorite music and movies through a remote or smartphone. These rooms are also programmed to reduce power consumption during specific hours of the day and shut down everything when guests are not present in the room.
While using these rooms is highly beneficial for guests, they are equally beneficial for the cost-cutting of the hotels and the environment at large.
- Big Data
It is a large collection of data that businesses collect from customers and is one of the most practical ways to analyze consumer behavior. It allows hotels and other hospitality businesses to make informed and strategic decisions for the future. It allows businesses to cater to guest needs more effectively.
- Mobile check-in
The check-in service reduces contact between guests and staff and simplifies the check-in process, thus making it a hassle-free experience for guests. It greatly benefits hotels and guests by speeding up the check-in and check-out processes as it is done through online registration via mobile.
- Contactless Payments
The wireless technology completes transactions when customers place their card or mobile device within a few inches of the reader. It has made cashless payment a common practice in restaurants and hotels where tourists do not need to worry about converting currencies anymore.
- Translation Devices
It is another technology trend that boosts tourism in tourist hotspots. Such devices instantly translate languages between guests and hosts and obliterate language barriers. Hence, they make communication seamless between foreigners and hotel staff.
- Increased Internet Bandwidth
Travelers travel with multiple devices such as mobile, tablets, and laptops. Each of these devices uses the internet to stay active on social media, stream videos, attend video conferences, and send emails. So, guests expect a high bandwidth WIFI signal, and hotels and restaurants give it.
- Occupancy-based Sensors
These sensors are a highly effective solution for reducing energy costs. They have motion detectors or thermal sensors that track the movement of people in a room. The occupancy-based sensors automatically switch off power in rooms when it detects an empty room.
There are instances where cyberattacks have happened on hotels and groups of hotels. This is why the IT Support for Hospitality provides much greater security features that provide stringent cybersecurity practices. These practices keep the sensitive information of guests and staff safe and secure.
- Face Recognition Technology
Biometric technology recognizes people by facial features. It is present on many current smartphones and it also serves a purpose in hospitality where properties can use the technology when guests access their rooms and prevent access to troublemakers.
So, be on the lookout for these trends as they may make sense for your business, and offer you an opportunity to grow your plan accordingly, since everything counts in the hospitality business, right?